What should you send before an apartment turnover walkthrough?
Before an apartment turnover walkthrough, send the property address, unit details, current photos, requested services, access arrangements and target date. You do not need a polished report; a clear description of what is waiting in the unit is more useful.
If you are juggling several move-outs, start with the details that affect the visit. Is the unit vacant? Can someone let the provider in? Is a new resident already scheduled to move in?
1. Identify the unit and the dates
- Property address and unit number.
- Bedroom and bathroom count; approximate square footage if known.
- Move-out status and earliest available access.
- Requested completion date and any scheduled move-in.
Share the move-in date even if it feels tight. The schedule still needs to be confirmed against the work and provider availability.
2. Show what needs attention
Send a photo of each room, then close-ups of damaged or heavily soiled areas. Include appliance interiors if they need cleaning, walls that need repair, and anything left behind.
List the services you want: cleaning, painting, light repairs or trash-outs. For hauling, clearly identify what stays and what can be removed. For painting, share your colors and whether you expect touch-ups or a fuller repaint.
Describe repair problems in everyday terms. “The bathroom drawer will not close” is useful; you do not have to diagnose the hardware.
3. Confirm access and approvals
- Name the person handling the property and the person approving the quote.
- Explain how entry will be arranged.
- Note parking, elevator reservations and permitted work hours.
- Confirm the utilities needed for the requested work.
Send keys or entry codes through the agreed secure channel, rather than a public form.
A short inquiry is enough to get started
For example: “Vacant two-bedroom in Toledo. Cleaning, bedroom repaint and a loose cabinet door. Photos attached. Access available Monday; requested completion Friday.” Add the address, unit number and contact details, and the next conversation can focus on the work.
What happens next with The Frame
We use your details to prepare for the walkthrough, verify the work needed and confirm pricing for approval. Photos help us prepare; they do not replace checking the unit.